Privacy Policy

Introduction

Welcome to Remixflow. Remixflow is an AI video creation platform for video remixing, AI short dramas, product promo videos, ad creatives, storyboards, scripts, and related AI-generated media workflows.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, upload materials, generate content, or use any Remixflow features.

Information We Collect

1. Account Information

   • We may collect your name, email address, login details, account settings, language preference, and customer support messages.
   • We use this information to create and manage your account, provide support, and send important service notices.

2. Uploaded and Generated Content

   • You may upload scripts, prompts, images, videos, product materials, reference files, brand assets, and other creative inputs.
   • We may store generated outputs such as AI videos, images, storyboards, shot lists, prompts, and project files so you can view, edit, download, and manage your work.

3. Usage and Product Data

   • We may collect information about the features you use, generation history, credit usage, project status, errors, logs, and interactions with the platform.
   • We use this information to operate the service, improve product quality, detect abuse, and provide billing or usage records.

4. Device and Technical Data

   • We may collect IP address, browser type, device type, operating system, referring pages, approximate location, and diagnostic data.
   • We use this information for security, fraud prevention, analytics, troubleshooting, and performance optimization.

5. Payment and Billing Data

   • If you purchase paid services, payment processing may be handled by third-party payment providers.
   • We do not intentionally store full credit card numbers. We may store transaction records, plan information, invoices, and payment status.

6. Cookies and Similar Technologies

   • We may use cookies or similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the user experience.

How We Use Information

We use collected information to:

• provide AI video generation, remixing, short drama, product video, and ad creative services;
• process uploaded materials and generate requested outputs;
• manage accounts, subscriptions, credits, payments, and support;
• improve platform reliability, quality, safety, and user experience;
• prevent spam, abuse, fraud, copyright misuse, security incidents, and policy violations;
• comply with legal obligations and enforce our Terms of Service.

AI Processing and Third-Party Providers

To provide Remixflow features, your prompts, uploaded assets, project files, and generation requests may be processed by trusted infrastructure, storage, payment, analytics, and AI model providers.

These providers process data only as needed to deliver the service, maintain security, process payments, host files, or generate requested media. Their own terms and privacy policies may also apply.

Please do not upload sensitive personal data, confidential trade secrets, private identity documents, or materials you do not have permission to use.

Content Ownership and Visibility

You retain rights to the content you upload and to your generated outputs, subject to applicable law, third-party model terms, and our Terms of Service.

We do not sell your private project materials. We may access project data only when necessary to provide the service, troubleshoot issues, respond to support requests, improve safety systems, enforce policies, or comply with legal requirements.

Information Sharing

We do not sell your personal information. We may share limited information in the following cases:

• with service providers that help us operate Remixflow;
• with payment processors to complete transactions;
• when required by law, regulation, legal process, or government request;
• to protect the rights, safety, and security of Remixflow, users, or the public;
• in connection with a merger, acquisition, financing, or transfer of business assets.

Data Retention

We retain account information, project data, generated content, billing records, logs, and support messages for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

You may request deletion of your account or certain data by contacting us. Some records may be retained where required by law, payment compliance, security, backup, or legitimate business needs.

Security

We use reasonable technical and organizational measures to protect your information, including access controls, secure transmission, and operational safeguards. However, no internet service can guarantee absolute security.

You are responsible for keeping your account credentials safe and for ensuring you have the rights to upload and process your materials.

Your Choices

Depending on your location and applicable law, you may have the right to access, correct, delete, export, or restrict certain personal information. You may also request support for account or privacy questions by contacting us.

Children's Privacy

Remixflow is not intended for children under 13, or the minimum age required by local law. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Your continued use of Remixflow after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Service Name: Remixflow
Email: [email protected]